Real-Life Examples

A couple of days ago, I read the Wall Street Journal’s article about Agentic AI. The subject was AI Agents - everywhere and nowhere. It got me thinking - I’ve built and used them, and I’ve certainly seen people build and use them - so why is one of the most respected publications in the world doubting what’s going on in the field? So, this edition of our newsletter will provide real-life examples of companies using Agentic AI.

Using AI Agents - Unilever hires thousands of people, Coca-Cola reduced content creation time by 50% and more than 15% of Salesforce customer support staff is entirely Agents.

I want to mention JP Morgan with its Contract Intelligence (COiN) platform that analyses legal documents and extracts key data points - helping their legal team to save 360,000 hours of manual work. Amazon, with its customer behaviour analysis agent, adapts user experience for the customer.

You can find more than 100 Agentic Use cases at the end of the newsletter

How to build AI Agents?

Using LangGraph, AutoGen, AutoGPT and CrewAI companies are building solutions that suit them best.

LangGraph seamlessly integrates with existing enterprise systems, has capabilities of high-level customisation and has perfect memory, whereas CrewAI, which we already mentioned a couple of months back in one of our first editions provides no-code tools and templates for sharp deployment. One of my favourites, n8n, also provides templates and is an easy-to-use no-code tool. (Don’t get fooled by the easiness of use - not everything should be hard in life 😉)

AutoGen and AutoGPT are open-source solutions - both great in versatility and capabilities - Me personally, I always go for no-code tools - not only because I believe in no-code short-term future, not because I’m not technical enough - but to prove that my thesis - whatever I want to automate with AI Agent - works.

For me, one of the main blockers is - not to dwell on theory. Building whatever you want to test - helps enormously.

What Agents to Use?

If you believe building is not for you - well, not now at least - you can always check out our website - www.agenticera.ai and find suitable ones for you. For example - we’ve had an HR Agent, we believe Unilever uses - on our website for weeks.

If you can’t take your eyes off of this text - Tanay Jaipuria of Wing, an early-stage venture capital firm showcased this Agentic Workforce table in recent blog post.

Doubling down on Voice?

If you’ve come this far, you’d understand that I believe in AI Agents. Just so you know, one more thing I strongly believe in is Voice enablement for AI applications. Mid-term, I believe we’ll have much more diversified gadgets such as smart glasses (by the way, did you know - statistically, the number one reason for products that failed is timing - Hello Google Glass) enabling them by voice, probably would be the best way. Y Combinator has more and more Voice AI Agents in their recent batches.

Olivia Moore of Andreessen Horowitz published AI Voice Agents 2025 Update, which has great insights into where voice is going. Salesforce’s AgentForce, CalCom and others, featured on our website are betting that call support, meeting scheduling as well as product demos will be conducted by voice agents.

Week’s Top 5 AI Agents

Voiceflow - 4/5

Voiceflow offers a comprehensive platform designed to streamline the creation, deployment, and management of AI-powered voice and chat experiences. It empowers users to build sophisticated conversational AI agents for various applications, including customer support automation, in-app copilots, and enhanced conversational design.

Breadcrumb - 4/5

Breadcrumb is a data analytics platform designed to democratize access to data insights, making it accessible even to users without technical expertise. The platform allows users to connect to various data sources, including spreadsheets and databases, providing a centralized hub for data analysis.

CrewAI - 5/5

We mentioned CrewAI so many times in this newsletter that we couldn’t ship this, without mentioning this AI Agent Builder.

Cal - 4.5/5

Cal is a well known competitor to calendly. However, they stepped up their game with AI Agent - assistant that gives you access to a voice agent, who can call for you and book meetings.

.. aaand Number 5

This week’s number five won’t be an agent, it won’t be one particular tool - you can say it’s an honorable mention (s?).

Claude launched 3.7; Open AI and Perplexity launched so-called AI Agents, both named the same - Deep Research. They launched in weeks ago, but it got exposure to Plus and free users respectively only this week. I believe, these tools will have a huge impact on The Agentic Era (pun intended, yeah, yeah)

Hope you enjoyed the longest edition of The Agentic Era. See you soon 😊 

Short memo on the future of The Agentic Era

• We plan to do a redesign of the newsletter 😉 

• We plan to launch a podcast ^_^

• We plan to have couple of guest writers 🤩 

• We plan to write more frequently than we used to 🤘 

Useful Links and References